IT Service Management Frameworks
IT service management is basically the activities that are carried out by an organization to plan, design, develop, deliver, manage and protect information technology solutions provided to clients. This process now involves the use of technology to enhance the delivery of information and communications systems. The term is a combination of IT and management that defines IT service management as a separate entity apart from the organization which provides IT solutions. IT service management therefore, refers to the planning, designing, implementing, security, deployment and maintenance of information technologies for clients. This process involves not only IT professionals but also managers, analysts, programmers, administrators and other employees belonging to various departments of a company responsible for the IT services they provide to their clients.
IT service management thus, refers to a set of organizational changes that seeks to enhance the quality of IT solutions to organizations. These practices include the application of the discipline of information systems, the discipline of engineering practices, management approaches and the application of other pertinent disciplines. This approach is a proactive approach to IT implementation that seeks to address issues as they arise rather than waiting for problems to arise and then attempting to resolve them. By taking a proactive approach, IT service management seeks to improve the quality of IT services delivered to clients and to prevent problems before they arise. These practices include improving IT service design and developing quality processes, introducing and maintaining quality practice standards, providing training to employees on IT strategies and practices and maintaining service continuity.
IT service management system thus, refers to a collection of practices that address issues such as improving IT service design and developing quality processes in order to achieve improvements in IT service delivery. It also includes practices to integrate technical changes, conduct cost analysis, perform service strategy reviews and create service plans based on these changes.
The overall result of these practices is to provide IT solutions and enhance organizational effectiveness.There are several benefits of Ivanti IT service management solution. The primary benefit is the prioritization of business goals. The system allows IT managers to view all IT related activities within the organization and identify the most important IT related activities in terms of cost, scope and risk. IT service management then enables businesses to align their IT resources with their business goals. This leads to better utilization of IT resources and more efficient delivery of IT services to their customers.
Another benefit of the IT service management frameworks is the enhancement of IT expertise. IT professionals, especially those who lack specialized training, find it difficult to use IT technologies. This can be attributed to the fact that IT's scope covers a broad area and IT specialists often require access to more information technology frameworks than non-IT specialists. Hence, the implementation of IT service management allows experts to use the wide scope of IT knowledge and their unique expertise to deliver new and innovative solutions to organizations. In addition, this enables these experts to contribute to the improvement of organizations and enhance their ability to compete in today's ever-changing IT market.
IT service management allows IT managers to measure and track IT costs and improve the productivity of the organization. Without IT service management, organizations have no way of determining how their IT investments are performing against their business goals. Furthermore, without IT service management, IT managers may not be able to determine if IT investments are having an adverse impact on the organizational structure or internal processes. Consequently, IT service management helps businesses ensure the return on their IT investments by enabling them to maximize its productive capacity and minimize its negative impact on the organization. For more understanding of this article, visit this link: https://en.wikipedia.org/wiki/Technology_strategy.
